Franchise Consultant

Aaron's, Inc. - ROME, NY

Aaron’s has a long legacy as an industry leader with continued growth. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services.  Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity.  We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

 

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.  You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve.  We like to set the bar high, roll up our sleeves and work together to out-perform the competition.  You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

 

As a Franchise Consultant, you work with the Franchise department to support the assigned Franchise territory in operations, training, merchandising/advertising, remodeling and communications. Come see why the difference is personal at Aaron’s, connect with us today.

 

Job Duties

Pre-Opening Operations

 

Communication with new Franchisee for training and introduction during real estate phase and on-going contact with Franchisee during build-out phase

Work in partnership with Franchisee; and store teams to develop initial product order, being sensitive to regional and ethnic differences in the Franchisee’s market and the footprint of Franchisee’s store.

Review pertinent time-line opening schedule items and on-going training of Franchisee / store personnel

Work in with Franchisee & store opening coordinator to schedule “Opening” and field support visit

Provide onsite training for store personnel when POS system has been installed in the store

Assist in store opening instructing staff as to merchandising, POS materials, flow & office organization

Facilitate organization of opening teams when store is being fixtured and setup

Validate existing operations are in compliance with all Aaron’s programs once store has initially opened

 

Pre-Opening Training

 

Evaluates situation and lays groundwork for training of Franchisee and operator/manager

Coordinates shipment of training materials and arranges for training location

Facilitates training of personnel in all phases of operation

Reviews staffing requirements, hiring, and compensation programs with Franchisee

Reviews and explains GAP, goals, expectations, and pro-forma budget with Franchisee.  Provides samples and explanation of all daily and monthly reports to Franchisee

Reviews and explains 20-point Compliance Evaluation, P & L breakdown and percentage goals, inventory management requirements and budgets, depreciation schedules of standard and dream products, as well as importance of audits and its various components.

Execution of a second pass with Franchisee and operator and/or manager on GAP, goals, expectations, and reports

 

Post-Opening Operations

 

Completion of store opening checklist on final day of opening process, with any unresolved items noted.

Monitors and ensures audit scores are satisfactory

Monitors and ensures critical operations numbers are satisfactory i.e. renewal percentages, A.I.C., write-off’s, percent collected, percentage of GAP goal, and revenue ramp trend.

Monitors and works to ensure net revenue averages in mature locations are satisfactory and the operation has the financial ability to expand

Monitors and facilitates communication to ensure Franchisee has a satisfactory record of payment of vendor bills including Aaron’s invoices

Ensure that Franchisee can demonstrate that management personnel and store associates are in place or that an approval plan is in place to hire, train, & staff the locations as well as promote adequate district management staff and store managers

Reviews inventory levels and evaluates whether the inventory levels are satisfactory and representative of Aaron’s mix of new and pre-leased inventory

Communicates with Franchisee regarding current A.D.A.’s & plans to aggressively develop if applicable

Monitors and encourages Franchisee participation in training efforts as provided by Aaron’s.   GM certification, DM certification, Aaron’s E-University online training attendance and maintenance of organizational chart for personnel development

 

Remodeling

 

Monitors existing locations, ensures they are in compliance with current remodeling / signage programs.

 Ongoing communication with real-estate department remodel liaison to facilitate distribution of remodeling specifications so information can be forwarded and available to Franchisee upon request.

Ongoing communication and monitoring of Franchisees progress through the remodeling process so as to provide status updates to real-estate remodel liaison and Director of Franchise Operations

 

Ongoing Franchisee Communications

 

Be well versed in the Franchisee-Franchisor relationship, including responsibilities and obligations of each party as outlined in the Aaron’s Franchise Agreement

Weekly on-going communication with Franchisees and their operations staff

Assist Franchisees in developing written and verbal plans to maximize revenue and profits

Weekly and Monthly review of operations reports with pertinent feedback to Franchisees

Assimilate & distribute relevant training materials & promotional materials for Franchisee development

Field inspections, 312 Sales and 499 Renewals Reports, 20-Point Compliance Evaluations, and inventory review of key inventory category during visits

Analyze P & L statements, giving appropriate feedback to Franchisees

 

Merchandising & Advertising

Product merchandising knowledge and training

Analyze advertising execution versus results

Knowledge of different advertising media and area demographics

Assist in resolution of Customer Service Opportunities

Serve as liaison in resolution of various operations matters with Aaron’s corporate office

Promotes participation in corporate activities, meetings, training and P & L sessions

Provides support through store visits and training as required each year

Position Requirements

2-3 years successful rental purchase experience as store manager (multi-unit preferred)

Excellent written & verbal communication skills

Excellent follow up skills including record keeping, establishing & reviewing directions

Excellent training & presentation skills

Proficiency with store operating systems, Excel, PowerPoint, and Word

Ability to interpret & provide feedback regarding financial statements, budgets, etc.

Training requirements

 

 At Aaron’s, you will have access to a comprehensive benefits package that includes:

 

Paid time off including vacation days, sick days and holidays

Ongoing training and development

Medical, dental & vision insurance

401(k) plan

Life insurance

Disability benefits

Employee Purchase Discounts 

A drug screen and criminal background investigation are required before beginning employment at Aaron’s.  A job performance reference check is also required.

 

Aaron’s is an Equal Opportunity Employer.

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Posted: 30+ days ago

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